Hotline and Support Issues
The products of S.I.C. International are
supported in different manners.
The products come with a guarantee and support strategy as agreed upon with
your local Canon sales representative.
The telephonic or hot-line support is arranged in the
following manner:
| Level of support |
Where to address your questions to
|
| First level of support |
Canon local sales office, i.e. your local technical
support engineer. |
| Second level of support |
Canon Europe Support Center. |
| Third level of support |
S.I.C. International Support Center. |
Canon support is based on a hot-line center with large
data base or information base. For the UNIX/Linux part S.I.C. International is
also directly involved in this strategy through Canon.
As a complement to the Canon Europe download site
some patches, announcements etc. may be published on the forum of this site.
You can also consult the forum of this site or post your questions there yet
if your questions are about Canon specific topics, please use the channel via
your Canon office first.
Of course there may be a certain overlap of items
found in the forum of this site and the knowledge base of the Canon support
site.
But the items of the forum on this site are intended to be more S.IC. product
specific than Canon specific.
